Tag: client satisfaction

Carpet Cleaning- Windham, NH

Written by jsolloway on August 11, 2014. Posted in Blog, Carpet, Case Study.

They had not been in their Windham house for 24 hours and they already had a carpet cleaning emergency. The young married couple was moving into their new townhouse. It was everything they had hoped for when building it: three bedrooms, master bathroom, granite counters, and a man cave in the basement. It had wood floors one the first floor and high-end carpets in the basement and upstairs bedrooms and hallway. The movers had just arrived with their furniture and were starting to unload into the...

Carpet Cleaning- Concord, NH

Written by jsolloway on April 28, 2014. Posted in Blog, Carpet Duct and Other Cleaning.

Spring had finally arrived in southern New Hampshire and the entire community was busy transitioning seasons. A Concord family of four was eagerly packing away their snow suits, winter boots, and sweaters. The father and two young sons just finished lugging the winter storage bins to the basement. They were transitioning their focus to the outside to rid the yard of leftover leaves from the fall and sweeping up accumulated sand from the winter. Inside the mother was going through the family spring...

Basement Flooding- Bedford, NH

Written by WSI Genesis on April 16, 2014. Posted in Case Study, Water Damage.

It was a rainy weekend in late March. Over 48 hours of continuous precipitation hovered over much of New Hampshire, including the community of Bedford. Over the weekend Soil-Away received an emergency call from an elderly couple who had just discovered over six inches of water in their basement. Increasing water levels in the ground and neighboring bodies of water had caused their home to flood. The concerned couple called a trusted friend who referred Soil-Away. A water mitigation team arrived...

Client Praises Fire Damage Cleanup Services

Written by WSI Genesis on December 17, 2013. Posted in Company & Industry News, Fire, Smoke, & Odor Damage.

A recent kitchen grease fire caused severe soot and smoke damage throughout a Strafford, NH home. The insured submitted a claim through her insurance carrier and Soil-Away was assigned the project. A Soil-Away emergency restoration service team responded immediately to inspect the property. The majority of the structure and contents were damaged by soot or affected by smoke odor. Following Soil-Away’s fire restoration cleanup services the client mailed the following note: “I cannot say enough...

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Jay Korsen

00:51 04 Aug 22

All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away's construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can't sing enough praises for them. Sorry that the picture doesn't do the job justice. Thank you Jack and your team. -Dr. Jay

Asian Breeze

04:28 15 Jul 22

Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.

Breton Langendorfer

21:17 07 Jul 22

Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.

Maureen Cidzik

13:49 15 May 22

Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do - from first call, to estimate, to job completion.

Sarah Grugnale

16:02 14 Jan 22

Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.

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