Skip to main content

Disaster Restoration Services

Serving New England since 1990

   24 Hour Emergency Services

(603) 641-6555

24 Hour Emergency Services

(603) 641-6555

How To Handle A Sewer Backup

Written by Casey Shearns on . Posted in , .

Water damage issues are a problem that no homeowner wants to experience. They come in many forms, but arguably, the worst of them is a sewer backup. When this happens, the consequences can be potentially devastating for your home or business. Not only can water leak into the basement, but that water isn’t exactly healthy! In order to address the problems caused by a sewer line backup, you should have an idea of the measures to take immediately afterward. We’ll show you how to handle a sewer line backup below!

Stop the Source of Water

Before you do anything to address the mess, you should stop the source of water! The sooner you do this, the less likely the issue will spread. Continuing to flush toilets, run showers, or operate your dishwasher after noticing a sewer backup can lead to some worst-case scenarios, such as basement flooding and excessive water damage. Don’t use your drains, sinks, or shower heads. This will only contribute more to the sewer line backup! The best way to avoid water damage from a sewer line backup is to cease the use of water immediately. 

Prioritize Safety

Sewer backups involve highly contaminated water. Be careful and make sure to protect yourself. Working in the space in your flip-flops and basketball shorts is not advisable. Do not put yourself in harm’s way or do anything you are not comfortable with. Proper PPE (personal protective equipment) is necessary. Trained professionals will have coverall suits, boots, gloves, eye protection, and respiratory protection. 

Initiate Repairs and Avoid Cross Contamination

A licensed plumber will likely be required to repair the pipes or clear out the drains. Make that call so that the issue can be fixed immediately. While waiting for repairs, you want to make sure to avoid cross-contamination. Moving in and out of the space carelessly poses the risk of carrying contaminants into a previously unaffected area. Also, avoid placing fans on the contaminated area until it has been professionally cleaned and treated. You don’t want to blow contaminants throughout your property. 

Document the Damages for Insurance

After an unfortunate event, such as sewer backup damage, property owners will often submit a claim to their homeowner’s insurance company. Insurance adjusters want to see documentation of the items being claimed. Taking pictures of damaged items such as furniture, clothing, building materials, and personal items will go a long way in processing the claim while you seek reimbursement. Soil-Away’s disaster restoration professionals can assist with this process. 

Contact Our Quality Water Extraction & Damage Restoration Team For Sewer Backup Relief

A critical step on your list is to alleviate the water damage by hiring a certified and trained restoration professional. Soil-Away is the best team in New Hampshire to handle the task! We’ll properly remove non-salvageable building materials and contents. This will be followed by a thorough cleaning and sanitization process. We want you to have peace of mind after this setback at your home. Click here to contact us directly and solve even the toughest of sewer line issues!

Contact Us Now

Search for:

Jay KorsenJay Korsen
00:51 04 Aug 22
All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away’s construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can’t sing enough praises for them. Sorry that the picture doesn’t do the job justice. Thank you Jack and your team. -Dr. Jay
Asian BreezeAsian Breeze
04:28 15 Jul 22
Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.
Breton LangendorferBreton Langendorfer
21:17 07 Jul 22
Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.
Maureen CidzikMaureen Cidzik
13:49 15 May 22
Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do – from first call, to estimate, to job completion.
Sarah GrugnaleSarah Grugnale
16:02 14 Jan 22
Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.
js_loader