Ice dams. The two words strung together are enough to put fear in the heart of New Englanders, and rightfully so. Ice dams are caused by icicles and frozen water damaging the gutter and loosening shingles. The result is water backing up into the house which can leave behind extensive damage. The damage can be repaired by a team like the restoration professionals at Soil-Away, but the best course of action is to take the necessary steps to prevent ice dams from even forming.